Thanks to Jane for posting this comment, I thought i would bring it into a post as it might be affecting many more people who are not aware of this.
Hi Tobi ,
I would like to highlight the situation I find myself in. I have had a pay as you go TMN / MEO mobile for 9 years which doesn’t use WiFi . I rarely use it as I have a UK smartphone and tend to use my WiFi at home and whatsapp. Recently I realised my credit was dropping far more quickly and I initially assumed charges had increased. I went to the MEO shop at La Vie to enquire as to why this was happening. I was told that 14 months ago my account was changed to include WiFi costing 5.49 euro a month. I said I had not asked for this and demanded to know who had logged on the computer to change my account, what date, when did charges start etc. I asked if the member of staff received commission for this. I was informed that I could receive a refund of 3 months only as it was MY fault that I had not noticed it before. I said that in effect this was theft and I wanted answers to my questions which no one seemed to want to give me . I have been told that the refund has now been increased to 6 months and my complaint has been escalated to their head office. I will on principle keep fighting for a full refund . The astonishing thing , at the end of the conversation was, would I like to change from NOS to MEO for my cable TV, WiFi and home phone !!!! I said , I wouldn’t, as how could I trust a company that had fleeced me .
Since this Comment Jane has sent me another update after visiting the store today.