The Autoridade Nacional de Comunicações (ANACOM) announced Tuesday that telecommunications operators will only be able to charge customers for sending invoices if they require a higher level of detail.
According to a press release, Anacom has released another set of information that companies will be required to include in the invoices.
In practice, the measure prevents Meo from charging a euro for the issuance of paper invoices, the ECO learned from a source close to the regulator.
The matter is still being evaluated and is subject to change, but if confirmed it has a very concrete practical effect: “Telecommunications operators cannot charge customers for issuing and sending invoices with the minimum detail now defined, nor by the invoices without detail or detail less than defined, regardless of the media and media used “.
Specific information on invoices
Meo, Nos, Vodafone and Nowo will be obliged to indicate in the invoice the time remaining until the end of the loyalty period to which the customer is subject, if applicable. In addition, invoices must include an estimate of the amount that the customer has to pay each month if it decides to terminate a contract subject to loyalty.
“In order to allow consumers to verify the benefits they are required to pay and to make informed decisions in defence of their rights and interests, Anacom has defined the degree of detail and information to be included in the invoices that subscribers who request a detailed invoice will receive free of charge” , underlines the regulator led by João Cadete de Matos.
Anacom also states that “the information to be included in the invoice made available free of charge includes the date on which the loyalty period expires and any charges to be borne by the customer if he wishes to terminate the contract at the date of invoice issue.” “The defined level of detail also allows an easier, discriminated and transparent follow-up of the expenses associated with service packages, especially when there are additional consumptions,” he says.
Even with the implementation of these measures, customers are free to request from the operator the sending of invoices with even more detailed information. This should be an “express request of the customers” and, in this sense, nothing prevents the company from charging for the issuance of this invoice with additional information against the standards defined by Anacom.