The crew of TAP received the title of “The Most Handsome Crew” attributed by the British magazine Monocle.
The awards ceremony took place this Wednesday in London and was attended by Crew members of the Company who took the stage to receive the award. This is an important worldwide recognition, attributed for the second time, highlighting once again the Portuguese company in the annual Travel Top 50 ranking of this year’s Monocle magazine.
“We are undoubtedly proud to have been awarded the Most Handsome Crew title. This award reinforces the dedication and professionalism of all our Crewmembers who work daily to provide a unique experience with responsive, sympathy, to our passengers. “said Nuno Fonseca, Cabin Crew Director, at the awards ceremony.
According to the British publication, the Company’s crew are the most beautiful in the world. But, besides the beauty and the good presentation, the Monocle emphasizes the professionalism of the crew. “With an average age of 38, they are not the youngest to cross the skies, but the experience they have is possibly the reason why we commend the professional and friendly service and the warm welcome they receive us on board” , can be read in the publication.
For the Company, the safety and well-being of the Customer are a priority. The prize awarded by the prestigious British magazine reinforces Customer satisfaction, which TAP measures through the NPS index. From 2017 to 2019, this satisfaction index practically tripled. Among the categories evaluated by the Client is the performance of the crew who daily seek to satisfy the customer’s needs in the best way, guaranteeing safety and punctuality.
TAP is also one of the largest national employers. Since the implementation of the strategic plan in 2015, TAP has hired 2170 new employees, with more than 1,400 crew members.