Passengers angry about delay in passport control at Porto Santo Airport

Tobi Hughes·
Madeira News

Several passengers who arrived this morning at Porto Santo Airport, coming from Gatwick, in London, are disgusted with the waiting time for passport control.

According to DIÁRIO, there are tourists who have been waiting for more than 1h30, when in London they manage to do passport control between 15 minutes and 20 minutes.

“In addition, the electronic passport readers are not working”, said one of the injured parties.

Meanwhile, the TUI plane has already taken off and passengers are still waiting.

 

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Tobi Hughes

11 Responses

  1. Possible these passengers are British! Britain have voted to be out of Europe. They cannot have the same benefit as you member of European countries.
    I also experienced late delays in Porto Santo Island many times and I’m Portuguese citizen.
    Madeira government and Nuno Batista should work out a system for passengers to pass through faster. Electronic passport machines have been off in the last 3 years, it’s not on.

    2. So because they’re British and voted to be out of the Community we punish them by making them queue in the hot sun for hours? Where do you think they will take their holidays next year?

    3. Makes no difference if British or EU citizen. When arriving in Fnc electronic gates turned off and 1 immigration officer dealing with non EU and 1 dealing with EU only and refusing to help out with queue. With each plane on average bringing 160 passengers when 2 or 3 planes land together it’s pandemonium. This is not just restricted to Madeira / Porto Santos, on return to UK last night after midnight 4 planes landed within 15 min and there was only 4 immigration officers processing passports whilst 2 others just walked around watching the queue. I agree with some of the comments people will turn away from the islands if something isn’t done.

  2. There can’t be that many flights to sort out for passport control …
    . probably just one controller…others are COVID sick excuse…as many people do now days …or couldn’t be bothered to work and are swimming in the sea

    Though I think it’s just miss management

  3. Don’t get this! Are these people trying to enter Porto Santo in which case i understand why theres a picture of electronic gates then it wouldn’t matter if the plane took off, they would get through eventually or have they missed the return plane and thats why they are showing a queue before check in in the car park. Or! Have they just been delayed an hour and moaning????

  4. I was on that plane and did not wait a minute at any passport control. Oh wait, there were passengers on board in whose country the majority chose “leave”.

  5. Absolutely disgusting. We spend hundreds of thousands promoting the island then treat the ones that come like this! It’s because there is no accountability. The useless official knows he can’t be fired and does things at his own pace. In a properly run state he would be severely reprimanded if not fired. This is unacceptable.

  6. “In London they manage to do passport control between 15 minutes and 20 minutes.”

    – well sometimes yes, if you are lucky! But his is certainly, as they say, “being economical with the truth”. (And that’s assuming the electronic gates are working, and the UK Border Force aren’t on strike again.)

    1. It could be a number of factors, and my guess is lack of staff in the hotels, service drops, it’s the same all over the island, especially through July – September

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