EU Covid Certificate – Download From The App SNS24.

Tobi Hughes·
Madeira News

Thanks to Pauline for sending me this information.

The SNS24app has been updated. The app was causing some people some issues but if you just uninstalled and then reinstalled it you can get your EU-wide Covid Certificate. So we now have 1 for Madeira and one for the EU.

To get your Covid vaccination certificate from Sesaran follow this link. https://www.sesaram.pt/portal/covid-19/obter-declaracao

For the EU-Wide Certificate follow the instructions below. 

1. Download the SNS24 app (In the top right-hand corner you will find the settings symbol, click on this and then scroll down to Idioma and select English or one of the other languages if you wish)

2. Scroll through the terms and conditions until you reach the end then click the acceptance button. (A new screen should then appear)

3. Input the details it asks for your Utente/Date of birth/ phone number

4. A text msg will be sent to your phone with a number. Input that number

5. Choose a password number for the app and you’re in.

6. Click on the digital covid certificate box

7. Click on vaccination certificate and it should load your certificate which you can then print or save.

Previous ArticleMadeira has 42% of residents with complete vaccination
Next ArticleMadeira with 16 new cases of covid-19, nine of them imported
Tobi Hughes

19 Responses

  1. Hi, I have a letter from NHS, proof that I have been double vaccinated do I still need this as well. Hoping to travel to Madeira at the end of the month?

  2. Hi Tobi, we need HELP please! Have both done all the above but not received a code. Then clicked on the ‘I didn’t receive a code’ box, It said our message was received & that ‘a code had been sent’ – had it? No! Have done all this over & over. Anyone else had all this trouble?

    1. Have you checked your spam folder, I can’t try for another few days yet as it’s not 14 days since my last vaccine, if they are sending to your email, look in your spam or junk.

  3. Problems- there is no ‘settings’ symbol, so cannot change the language.
    Then it asked for a PIN – where / what?
    Without this, you cannot get the security code.

    2. The Digital Certificate is issued by the Portuguese SNS (equivalent to NHS). In order to register you need and SNS number applicable to residents in Portugal. If you are a resident in Portugal might be worth learning some basic Portuguese. Just saying…

      The Pin code is sent to your mobile.

  4. Thank you for this information.
    But does anybody know how to be able to download the digital EU Covid vaccination certificate if you don’t have a “utente” No., if you are not registered with SESARAM because you are not living in Madeira all year round?
    We got both vaccinations in Madeira in May and have the printed out version of the vaccination declaration with the QR code, but scanning the QR code comes up with error message after error message.

        1. There is the Chave Móvel Digital Or below that if you don’t have this you can click the link below and try that. I can’t do this at the monent, im waiting for 15 days and will see, but I have a utente number.

          1. Thank you. So far I am not getting anywhere. To get the código de acesso ao Certificado Digital COVID sent it seems I need a utente No.

  5. Have tried over several days and my experience is exactly the same as Jaquine and no, it wasn’t in the Spam folder.

  6. if you are using the sesaram website you need to have already registered through autenticacao.gov which ties a phone number and pin to your official data. I have tried on many occasions to register online without success.
    However, download the mysns app to your ipad or smartphone (as i did this morning) and it works perfectly. Just follow the instructions (didn’t change the language bit) but it not only works but you will now have a pin/phone number to use without going through the autenticacao.gov registration process.

  7. Phoned the SNS helpline no. & lady tried to get both our codes for us without success. When I asked if other people have this problem she said yes many, so I asked if ANYONE had in fact got their code. She said no!! Unbelievable! Suggested we go to our health centre & maybe get a doctor to verify our vaccine status, so off we go Such fun!

  8. Finally got this to work.
    Fill out using your utente number and DOB and mobile number, you are then sent a six digit code to use, this comes via sms. You will then be asked for a PIN, odd term but this is a 4 digit password they want, just put in twice 4 digits of your choice, then you are in. After that you can set the language to English.
    Make sure that your mobile number is the one they have on record for you, otherwise it won’t work.

  9. LG congratulations, but don’t know how you achieved that. Just back from our centro de saude who double checked & made phone calls higher up the line – and here’s the thing… the problem is that even WITH a utente number you won’t get a code unless you are a cidadão! Looks like it’s something the mandarins in the EU didn’t put in place properly. They said they are working on it but gave me the phone no. 800 210 264 which is Madeira Health enquiries which we can try, or if we can ask our embassy to help.. ?! or just take your ‘Madeira only’ paper certificate even with it’s non-functioning QR code (a friend went back to U.K. on Friday & got in with just that) & risk at the worst having to take yet another test maybe. p.s.Said friend has been plagued by phone calls checking he’s isolating, thinking Madeira is within mainland Portugal. He was only asked for passenger locator form & covid test – says vaccination NOT required.

  10. Has anybody who is not a full time resident but has been fully vaccinated in Madeira – therefore without a utente No – succeeded in getting the digital Covid certificate?

  11. The app accepts my utente number and dob but not my phone number. I have been to my local medical centre where they entered my details again and still it won’t accept my phone number. I have uninstalled and reinstalled the app without success. I have my citizen card. What else can I do?

Comments are closed.

© 2023 Madeira Island News | Privacy Policy