Maybe they should look at giving us cheaper Internet and better deals, which have been promised the last few years, but all it does is keep increasing…
The National Communications Authority (Anacom) imposed fines totaling 7.3 million euros in 2023, a 57% drop compared to the same period last year, in the year in which it decided 277 administrative offense cases, it was announced.
“Anacom decided 277 administrative offense cases in 2023, 6% more than the 261 cases decided in the previous year. Of the cases decided, 240 ended with condemnatory decisions, namely the imposition of fines, and 37 with acquittal decisions”, he indicated.
In 2023, the fines imposed amounted to 7.3 million euros, below the 17 million euros in 2022.
The regulator highlighted a fine of 2.46 million euros applied to Meo for violating the rules applicable to the termination of contracts at the initiative of subscribers, fines with a global value of 708,000 euros applied to Worten for the sale of radio equipment that does not comply with legal requirements and a fine of 678,000 euros imposed on NOS Açores for non-compliance with the service suspension rules.
Also highlighted are the fines of 360,000 euros and 335,000 euros applied, respectively, to NOS Madeira and Vodafone, for violating the rules “relating to contractual complaints”.
Anacom also verified situations of non-compliance linked to “barring of electronic communications services, detailed billing, suspension of services, unfair commercial practices, use of illicit devices, postal services, among others”.
In 2022, of the 17 million euros in fines, 15 million euros relate to Meo, NOS, Vodafone and Nowo for behavior “especially serious and likely to violate the legal rules applicable to the communication of changes in contracted prices in relation to a high number of subscribers”.