Pre-Paid bus tickets.

Tobi Hughes·
Madeira News

There has been a lot of confusion and upset over the change to the new ticket system for buses, and many tourists who top up their pre-paid tickets look set to lose the money.

The date for using this credit was till the end of this month. This has now been extended to the end of November, and I cant see it being extended again.

The more people that complain might promt a change in this maybe to transfer credit to the new tuckets  or a refund in someway.

I know many of you have credit on your tickets for you’re next trips later this year and into next year.

I would send an email to the adress below and see if they can at least transfer credit.

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Tobi Hughes

16 Responses

  1. How do we complain Toby, we have just topped ours up yesterday with 2 lots of 10!

      1. Thanks, I’ve emailed them too. We would not have known if it wasn’t for your post. I went back to the shop near the cable car that we bought them and they said that they were unaware.

  3. Thanks for giving us the information so we can hopefully at least let them know we think the current prepaid tickets are the best for so many reasons!

  4. Thank you for the heads up about this. We’re back for Christmas – and have two cards with credit that we’ll lose unless it’s transferable. I’ve emailed as suggested.

  5. My Family and I have been coming to Maderia since 1998 we all have time share with Pestana. We have not had any comunication from them about this. I have only picked this up from Maderia Blog. we have 6 cards with about on a quick tot up 100 euros on our bus pass cards. We topped the cards up in August so that when we overnight on Arcadia 3rd 4th December we go out and about and visit friends on the Island. How do i get my money back, We have spent lots of money into the Maderia Economy. We think Maderia is becoming Costa del Sol Mid Atlantic lost its charm.

      1. Just received this tonight! Hello,

        Thanks for your contact.

        There will be a new prepaid card. The current prepaid tickets for Horários do Funchal must be used by 30/11/2024.

        At this time, we cannot confirm the possibility of refunds for unused tickets after this date. We recommend contacting us closer to the deadline so we can provide you with updated information.

        Best regards,

        SECRETARIA GERAL
        GENERAL SECRETARY

        1. Thanks for that info Anne. We’ll be back at the end of October so will have time to use ours up (I hope). I have also sent a message to that email as per Tobi’s suggestion. See you then.

  6. My family and I have had Time Share with Pestana since 1999 We have not received any communication from them about this. I only picked this up on the Maderia Blog. We have 6 cards
    with a quick top up 100 euros how do we get money back. We topped up the cards in August as we are on Arcadia cruise ship 1/2 December. We have put a lot of money into Maderia economy over the years. The bus company needs to think again and give people more time to spend money. Change the colour on the new tickets. accept old yellow tickets if they have credit till they are ended.. They have had our money. Maggs

  7. Thanks for the information.We are back in December and have two cards with a lot of credit on.I have emailed the bus operator,so hopefully will get some response soon.

  8. Just asked at the kiosk on the sea front if they could tell me what is happening as the sign in the window shows the old giro ticket with an arrow pointing to the new style ticket with a date of 19/11/2024. The lady in the kiosk just shook her head and said that even they do not know what is happening.

  9. What is the reason for the existing cards being discontinued? When we bought ours last year we were told they were valid for four years. I know there are new buses but has a different company taken over running the buses?

  10. Will we still be able to purchase prepaid bus tickets after November? We are back in December for 2 weeks and the tickets are so useful for travelling around.

  11. It is typical that the authorities do not release information until the day it occurs. This happened in July when the new buses were introduced. No one knew anything until July 1st! We topped up our tickets in July and are not coming until December. Have we lost our credit, probably

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