EASYJET OUTRAGES PASSENGERS AT MADEIRA AIRPORT

Tobi Hughes·
Madeira News

After an afternoon of inoperability due to strong winds, four planes have already landed at Madeira airport, coming from London, Brussels, Manchester and Lisbon.

Constraints that caused a large concentration of people, who were accompanied by airport officials, namely with the provision of water and chocolates to face the wait.

Jornal Madeira received severe criticism for the way in which the airline easyJet left its customers completely ‘in the dark’, who, despite their efforts, have not received any response from the company regarding the procedures to be adopted.

The baggage handling company, Portway, also received complaints from passengers who contacted JM, given the lack of information transmitted.

From Jornal Madeira

 

Previous ArticleMADEIRA REGISTERS 23 CASES OF COVID-19 AND 22 RECOVERED
Next ArticleTourists who ‘diverted’ come by boat to Madeira
Tobi Hughes

8 Responses

  1. In did report on this blog 3 years ago when our easyJet flight from Bristol failed to land due to high winds, took us back to Bristol and on arrival in Bristol offered us the next available flight which was ten days later from Gatwick. Even though we live close to Bristol Airport we now always travel at extra cost from Heathrow using BA.

    1. I believe I was on that flight, in all honesty easyjet couldn’t have treated me better. I managed to get the last seat for the Thursday of that week otherwise it would have been the following Monday not 10 days later! I continue to fly from Bristol with easyjet it was the first disruption in 20 years.

  2. Any forecast available for Monday 26th in terms of possible disruption due to wind speed?

  3. Stress of the current situation. The only time we have ever had an significant issue, EasyJet were great. Yes we were in the airport for about 7 hours waiting to find out if the plane was going to get to Funchal, it had landed in Porto Santo. However when it finally arrived the crew were out of flying time. We were bussed to a hotel in Machico and flew back to the UK the following day.

  4. We had major issue with Easyjet when our daughter’s return flight to Manchester didn’t have a aircraft as it had returned to Manchester because of high winds. All other flights that day diverted to Canaries or Faro. Easyjet staff were nowhere to be seen at Funchal airport and passengers were left to fend for themselves. It was beginning of October and next available flight with Easyjet was 30th Oct. She booked on first flight available which was TAP 1 week later via Lisbon. She was fortunate as we were still there and she got her bed and board with us for the week

  5. I had the misfortune of my flight not going to plan once due to the arrival of my plane not being able to land in Madeira.
    The information at the airport was absolutely awful.
    The way the airport has been designed leaves a lot to be desired and I think by someone who hasn’t travelled outside of Madeira to see how it can be done.
    Consequently, after a few hours in the leaving lounge all ready to board and with very very limited acess to food since the main food hall is before passport control that has been placed in the middle of the airport/leaving process, we were all bundled into a bus and taken 30 meters to the arrival gate.
    Obviously, we had to go through the usual arrivals procedure as if we had just arrived.
    Then all the way out of the passenger arrival area and then back again through the usual leaving lounge, check in controls and voila in the food hall to then have to go through the passport control again.
    When things go wrong, it is stressful enough without all this stupid process which is easily corrected simply by doing passport control before boarding the plane as is the most common practice in my experience.

  6. There is no doubt when this disruption happens Funchal airport lacks the physical capacity to deal with it but in my view it is second to none for normal travel. In 28 years, we have only been adversely affected on 3 occasions and each time it was handled exceptionally well with accommodation being provided in Madeira and Tenerife! We are having to live with Climate Change – be thankful you are not the next generation!

  7. I too have had the same experience as yourself. Flew with Monarch, easyJet, Jet 2, they’re all airlines that offer the same thing, cheapness. They’re all bound by the same motives when deciding not to land, profit and regulations. If they could land they would.

Comments are closed.

© 2023 Madeira Island News | Privacy Policy